Reference

The Rules Behind Your 950kapp Account

The terms page lives in the footer of your account wallet and it is the same text that covers every bKash deposit, Nagad transfer and Rocket payment you make with us.

Plain-English account rulesWallet terms for bKash, Nagad, RocketRevised when a rule changesAccess subject to local law
950kapp The Rules Behind Your 950kapp Account
HOW WE HANDLE DATA

Your Details Under These Terms

Your account record holds what the terms actually need: your registered mobile number, the wallet references behind bKash, Nagad and Rocket payments, and the log of rounds you played. We keep that log because a disputed hand has to be settled from evidence rather than memory — it is how a Crash Zone round or a Baccarat Grand table gets replayed days later. Session cookies keep you signed in between pages and a small preference cookie remembers your language.

What we hold

Account number, mobile number, wallet references and your game log. We never need your bKash PIN or your Nagad password, and no agent will ask you for either of them.

Cookies on the lobby

Session cookies keep you signed in as you move between pages. Clear them in your browser and you simply sign in again with your mobile number and the code we send.

How long it stays

Records tied to a payment or a settled bet are held for the period our accounting and dispute handling need. Once that period closes, the record is shut rather than kept open indefinitely.

Changes you can request

Ask to correct a misspelled name, update a mobile number, or close the wallet. We confirm the change in writing, and closure walks you through any balance still sitting in the account.

ASK US DIRECTLY

Questions About a Clause

If a clause does not match what you see on screen, ask before you act on it. Support answers from inside your account wallet, so the agent reads the same transaction history you are looking at — the bKash payment ID, the Rocket reference, the round ID behind a disputed bet. Quote the section number when you write in and say which page you are reading. That gets you an answer about your own account instead of a general reply.

In-wallet chat Open the chat from your account wallet and paste the section you are asking about. The agent sees your payment history with bKash, Nagad or Rocket, so payment-rule questions get answered against your own record.
Written questions Send a written question when you need an answer you can keep. Include your account number and the clause, and we reply in writing so the wording stays saved for later.
Account help desk Login trouble, a locked wallet or a name mismatch on a Nagad transfer gets raised here. Bring your registered mobile number and the last transaction ID; that is usually all we need to trace it.

Terms Questions We Get Most

Most of what people write in about comes down to five things: what a clause means, what happens at closure, how a disputed round is settled, what we hold on you, and who to ask when the answer is not on the page. Here are the replies we give most often, in the wording we actually use.

Yes. Ticking the box at registration means you accept the version live on this page at that moment. Read it first, because the payment and dispute rules apply to your very first bKash deposit.

Access depends on your local law and eligible regions. Tell support before you travel and we confirm whether the lobby and withdrawals stay open to you from that country, or whether the wallet has to be paused.

You request closure through support, we check for unsettled bets and a transfer still clearing, then you withdraw what is left to your bKash, Nagad or Rocket wallet before the account is shut.

The round record decides it. Give support the round ID and the time, and we pull the log from the game provider — a Crash Blitz cash-out or a live Baccarat Grand hand can both be replayed from it.

Yes, when a payment rail or a rule changes. The revised version is published on this page with its effective date, and using the account after that date means you accept it.

Support inside your account wallet handles requests to see, correct or remove what we hold. Quote your account number, and we reply in writing so you have the answer on record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.