Reference

Legal Terms for Your 950kapp Account

Everything that governs your account sits on this one page: how you open it, what your account wallet is allowed to do, and where we can serve you.

Plain-English clause wordingLocal law takes priorityWallet name matchingRegion eligibility checks
950kapp Legal Terms for Your 950kapp Account
ACCOUNT HELP DESK

Reaching Us About Legal Matters

Most legal questions come down to one of three things: what a clause means, why a payment was held, or what we hold on file about you. Each has its own route, and picking the right one saves you a round trip. Keep your account number and the transaction ID from your bKash, Nagad or Rocket app ready — that lets us pull the record on the first reply instead of the third.

Written request by email Write to our support address with your account number and the clause you are asking about. Attach screenshots of any wallet message from bKash or Nagad so we can trace the payment without asking twice.
Help panel in your account Open the help panel while logged in to raise a legal or account question. The thread stays attached to your account, so the next agent reads the history instead of starting over.
Wallet verification line For payment-side policy issues, keep the transaction ID from your bKash, Nagad or Rocket app handy. We check the ID against our ledger before answering, which settles most disputes in the first reply.
DATA AND SECURITY

Data Handling and Account Security

What you hand over when opening an account stays tied to that account, and only the teams running checks see it. We keep the records that explain a decision: what was checked, when, and under which rule. Want to know what we hold, or need something corrected? The request path is listed below, and a person answers it.

Account data we hold

We store your name, contact number, and the wallet IDs used on your account. Your password sits hashed on our side, and your one-time code is sent to your own number at each sign-in.

Cookies and sessions

Session cookies keep you signed in between pages, and a security cookie remembers the device you usually use. Clear them in your phone browser and you will need a fresh one-time code next time.

How long records stay

Transaction records, terms acceptances and check results stay on file for the period local law requires. When that period ends we delete or anonymise them, and you can ask which records are still open.

Changing or removing data

Send a request from the email address registered to your account and name the data you want corrected or removed. We confirm receipt, check what the law lets us delete, and reply with what we changed.

Questions About Your Legal Rights

Rules only help when the answer is easy to find, so the questions we field most sit below. Each answer is worded the way our support desk words it on a live thread — short, and pointed at what you actually have to do next.

The terms sit alongside the law of the place you are in, and access depends on your local law and eligible regions. Where the two differ, the stricter rule is the one we follow.

You can start from any area we serve, provided your local law allows it and you are old enough to hold an account. If your region is not eligible, we say so before you deposit.

Wallet rules need the sender name to match the account holder. A bKash, Nagad or Rocket payment from someone else goes back to them, so top up from a wallet in your own name.

Message support from your registered email or raise it in the in-account help panel. We send the records we hold for your account, minus anything the law says we must keep back.

We publish the new wording on this page and show the date it took effect. Material changes reach you as a message in your account, and continued use after that means you accept the updated version.

Yes. Duplicate accounts, wallet details that belong to someone else, or a mismatch on identity checks can put a hold on the account while we ask questions, and in clear cases we close it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.